Connected PC/Online User’s Guide

Recover an existing account

Login to the Account Management site and click Reinstall Account in the left navigation column. Follow the instructions to download the software installation program. Run the install program, making sure to check the appropriate box on the registration screen, and follow the prompts. You will need your account number, encryption key and password to complete the process. Your account number is displayed when you login to the Account Management site and the encryption key is returned when you click the Reinstall Account link. If you do not know your password, follow the Forget Password prompts on the Account Management login page.


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